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Providing scalable, proactive experiences that delight consumers is critical for rapidly expanding businesses. The right approach can save costs and increase efficiency, as well as improve customer satisfaction and loyalty. ChatGuru allows you to serve more customers while expanding our communication capabilities. In today's article, we'll dive into the inner workings of the ChatGuru platform. What makes ChatGuru worth it? More than 80% of Brazilian consumers place great importance on the speed of completing transactions, access to payment options and courteous service in all interactions with a company, as shown in the Experience is Everything study, carried out by PWC Brasil. With ChatGuru, your company can easily meet all these needs, despite growing demand and without needing to increase staff. Our program makes it possible for customers to get immediate text message answers to their questions at any time of the day or night. The chatbots you create with ChatGuru are capable of helping your customers with their questions and problems, and also guiding them through the purchase funnel. They can understand and answer a wide range of questions. ChatGuru can also help you personalize responses to all leads, regardless of volume. A tone suitable for your business and your customers can be taught to the bot.
Each customer receives consistent and reliable information as our platform stores all previous conversations. ChatGuru chatbots for customer service offer six key benefits. Are they: Fast response time 24/7 customer support Personalizing communication for different types of customers Data collect Consistent user experience Since the chatbot will handle a large portion of routine or transactional questions, your support team can focus on providing excellent service to each individual customer. With ChatGuru, businesses of any size can reduce the number of support calls they receive by proactively educating Industry Email List and anticipating customer issues. Tools to enhance the customer experience We have the tools to help your company establish a benchmark of quality and proactivity that can be scaled to meet growing demand. Here are five ways you can use ChatGuru to boost your business and provide a better customer service experience: 1. Making it easier for users to interact with your brand The 2020 Business Messaging Research Study conducted by Meta (formerly Facebook) found that 75% of respondents would like the ability to chat with businesses the same way they text friends and family.
Similarly, in Brazil, 54% of smartphone users say they use WhatsApp at least once a day , and 54% say the app is displayed on their home screens. When we analyze the results of these two studies, it is clear that WhatsApp is the most used messaging program in Brazil, playing a fundamental role as a channel through which companies can strengthen ties with their clientele. Consequently, your company can provide customers with a comfortable two-way conversation environment integrated with all the advantages of ChatGuru technology. Our technology means that more people are impacted by your brand's message, making contact with consumers simpler and more personalized. 2. To facilitate self-service To keep customers coming back, you need to provide them with proactive, simple service. You're giving customers more agility by enabling them to use the ChatGuru chatbot for self-service help. Because the need for customers to speak to an agent is greatly reduced by self-service support, this is the most scalable type of assistance. You can save time for both your customers and customer service employees by using ChatGuru with your WhatsApp business account.
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發表於 2024-3-7 14:23:01